Privacy Policy

Urban Tree Specialists Privacy Notice

At Urban Tree Specialists (“we,” or “us”), we value the privacy of individuals who use our websites and related services (collectively, our “Services”). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services (“users,” “you,” or “your”). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.

Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.

We may collect a variety of personal information and other information about you or your devices from various sources, as described below.

Information You Provide to Us

Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.

Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.

Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.

User Content. We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.

Payment Information. If you make a purchase through our Services, we (or a third-party payment processor acting on our behalf) may collect your payment-related information, such as credit card or other financial information.

Job Applications. If you apply for a job with us, we may collect relevant information such as your name, phone number, email address, position, job history, education history, references, a cover letter, and other similar information.

Information We Collect Automatically When You Use Our Services

Device Information. We may collect information about the devices and software you use to access our Services, such as your IP address, web browser type, operating system version, device identifiers, and other similar information.

Usage Information. To help us understand how you use our Services and to help us improve them, we may collect data about your interactions with our Services. This includes, but is not limited to, information such as crash reports, session lengths and times, the specific pages and other content you view, and any searches you conduct on our site.

Cookies and Similar Technologies. We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

Information We Receive from Other Sources

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records, identify new customers, or detect or prevent fraud. What information we receive from third parties is governed by the privacy settings, policies, and/or procedures of the relevant organizations, and we encourage you to review them.

How We Use the Information We Collect

We may use the information we collect:

To provide, maintain, improve, and enhance our Services;
To understand and analyze how you use our Services and develop new products, services, features, and functionality;
To facilitate purchases of products or services that you order;
To host events;
To allow you to share content with other Users of our Services;
To evaluate and process applications for jobs with us;
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide User support;
For marketing and advertising purposes, including developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
To detect and prevent fraud, and respond to trust and safety issues that may arise;
In connection with generative AI applications;
For compliance purposes, including enforcing our Terms of Use or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.

How We Share the Information We Collect

Service Providers. We may share any information we collect with service providers retained in connection with the provision of our Services. These companies are permitted to use this information to help us provide our Services to improve the services they provide us, and for other purposes disclosed in this Privacy Notice.

Our Affiliates and Representatives. We may share your information with our affiliates, subsidiaries, and representatives as needed to provide our Services.

Other Users. Content you post on our websites, including comments, may be displayed to other Users as appropriate.

Our Advertising and Analytics Partners. We work with our Service Providers and other analytics and/or advertising partners to collect and process certain analytics data regarding your use of our Services and to conduct advertising via cookies, as detailed below. Our Service Providers and other analytics and/or advertising partners may also collect information about your use of other websites, apps, and online resources. Parties that may process your information for advertising and analytics purposes include our Service Providers and may also include:

Google - We may use Google’s services to collect and process analytics data about how our Users interact with our Services and to place ads that we think may interest Users and potential users.For more information, see Google’s Privacy & Terms page.
Meta - We may use Meta’s services to place ads that we think may interest our users and potential users across Meta’s various websites, such as Facebook and Instagram.For more information, see Meta’s Data Policy and Privacy Center.
LinkedIn - We may use LinkedIn’s services to place ads that we think may interest our users and potential users, as well as to advertise openings to potential employees.For more information, see LinkedIn’s Privacy Policy and Cookie Policy.
Microsoft - We may use Microsoft’s services to place ads that we think may interest our users and potential users.For more information, see Microsoft’s Advertising Policies.

Please note that our Service Providers and advertising and analytics partners may change from time to time. If you would like a current list of the specific parties we are working with to provide analytics and/or advertising services, contact us at info@urbantreekc.com. For details about your choices regarding how these partners use your information, see the Your Choices section below.

As Required by Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. In particular, we may disclose relevant information to the appropriate third parties if you post any illegal, threatening, or objectionable content on or through the Services.

Events. We may share your information with event partners or co-sponsors to facilitate the events for which you register.

Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or in which we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the same general provisions of this Privacy Notice.

Consent. We may also disclose your information with your permission.

Your Choices

Our Communications. From time to time, you may receive marketing or other informational email messages from us. You can unsubscribe from our promotional and informational emails via the link provided in the emails. After opting out of receiving such messages from us, users may continue to receive administrative messages from us that are necessary to service User accounts.

Cookies. Most web browsers allow you to manage cookies through the browser settings. To find out more about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.

Our Partners. You can learn more about Google’s privacy practices and your options for how they use your information on Google’s website. You can also install the Google Analytics Opt-out Browser Add-on. Meta, the parent company of Facebook, provides information about how it uses the information it collects through our Services in its Data Policy. You can also learn specifically about Facebook’s advertising practices on its website.

Some of our advertising partners may be members of the Network Advertising Initiative or the Digital Advertising Alliance. You can visit those organizations’ websites to learn about how you may opt out of receiving web-based personalized ads from their member companies. You can also access any settings offered by your mobile operating system to limit ad tracking. To inquire about your choices regarding our business partners generally, contact us at info@urbantreekc.com.

Third-Party Content

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the content provided by, or the privacy practices of, these third parties. Please be aware that this Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Security

We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards designed to improve the security of the information we maintain and protect it from accidental loss, unauthorized access or use, or any other inappropriate or unlawful processing. Because no information system can be 100% secure, we cannot guarantee the absolute security of your information.

Children’s Privacy

We do not knowingly collect, maintain, or use information from children under 13 years of age, and no part of our Services are directed toward children. If you learn that a child has provided us with information in violation of this Privacy Notice, then you may alert us at info@urbantreekc.com.

International Visitors

Our Services are hosted in the United States and intended for use by individuals located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with operating the Services and storing or processing data. By using our Services, you consent to the transfer, storage, and processing of your information as described in this Privacy Notice.

SMS Privacy Policy

COMMUNICATION VIA SMS AND MOBILE MESSAGING

By providing your mobile phone number to Urban Tree Specialists (“Urban Tree Specialists”), you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems. Message frequency may vary based on your interaction with Urban Tree Specialists. Standard message and data rates may apply. Please contact your mobile carrier for details.

OPTING OUT

You may opt out of receiving SMS messages from Urban Tree Specialists at any time by replying “STOP” to any SMS you receive. Upon sending “STOP,” we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again. You may also request to opt out by contacting us directly at the email address listed on this site.

USE AND PROTECTION OF MOBILE INFORMATION

Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. Teamfront will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you’ve consented to receive.

CONSENT AND ACCEPTABLE USE

Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling. You can view our Acceptable Use Policy below.

SMS Acceptable Use Policy

Acceptable Use Policy

This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of messaging and communication services (“Services”) provided by Urban Tree Specialists (“Urban Tree Specialists,” “we,” “our,” or “us”). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services.

Consent Requirements

Obtaining Consent:
You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes:

A clear, affirmative opt-in (e.g., checking a box or submitting a web form).
Disclosure of the type and frequency of messages.
A link to this AUP and our Privacy Policy.

You must retain a record of consent, such as a timestamp or signed agreement.

Sample Opt-In Language

“By checking this box, you consent to receive text messages from Urban Tree Specialists regarding your account and services. Up to 10 msgs/month. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.”

Revocation of Consent (Opt-Out)

Users can revoke consent at any time by replying with standard opt-out keywords (e.g., “STOP”, “UNSUBSCRIBE”). One final message may confirm opt-out. No further messages may be sent without new consent.

Identification

All outbound messages must clearly identify Urban Tree Specialists as the sender, unless they are part of an ongoing conversation initiated by the recipient.

Message Content Restrictions

You may not use our Services to send or facilitate content that includes:

Unsolicited or Spam Messages

Advertising or promotional messages without explicit user consent
Purchased phone lists or shared third-party consents

Illegal or Restricted Content s

Child exploitation material
Hate speech or incitement to violence
High-risk financial services (e.g., payday loans, crypto schemes)
Debt relief or credit repair services
Cannabis, CBD, or other controlled substances
Prescription drugs without a license
Gambling or betting content
"Make-money-fast" or deceptive income claims

SHAFT Content

Sexually explicit material
Hate-based content
Alcohol promotions
Firearms and ammunition sales
Tobacco or vaping products

Fraudulent or Malicious Content

Phishing or impersonation
Malware, spyware, or viruses

Evasion and Abuse

You may not:

Use URL shorteners from shared public domains (e.g., Bit.ly)
Misspell keywords or evade detection filters intentionally
Send similar messages from multiple numbers (“snowshoeing”)
Alter headers or spoof sender identity

Frequency and Reconfirmation

If you send recurring messages, you must:

Inform users of the frequency
Include regular reminders about opt-out options
Reconfirm consent periodically as required by law

Enforcement

Violations of this Policy may result in:

Warning or temporary suspension
Termination of access to messaging services
Reporting to telecommunications carriers and regulatory bodies

We reserve the right to amend this Policy at any time. Continued use of the Services indicates acceptance of the most current version.

Privacy and Data Usage

We do not share SMS opt-in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy. For questions about this Policy, contact us at the email address listed in the footer of this website.

SMS Terms & Conditions

These SMS Terms & Conditions govern the SMS/text messaging services (“Messaging Services”) provided by Urban Tree Specialists, (“Urban Tree Specialists,” “we,” “our,” or “us”). By opting into our Messaging Services, you agree to these Terms.

Brand Name

Urban Tree Specialists

Types of Messages You May Receive

By opting in, you may receive:

Appointment reminders
Account notifications
Product or service updates
Customer support communications
Promotional and marketing messages (only if consented to)

Message Frequency

Message frequency varies based on your interactions but will not exceed 15 messages per month unless otherwise specified at opt-in.

Message and Data Rates

Standard message and data rates may apply. Please contact your carrier for details.

Opt-Out Instructions

Text “STOP” to cancel at any time. You’ll receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Customer Support

Text HELP for assistance
Email: Listed in the footer of this site
Call: Phone number listed in the footer of this site

Privacy & Data Use

Your number and opt-in information will never be sold or shared for third-party marketing. See our Privacy Policy for details.

Changes to Terms

These terms may be updated from time to time. Continued use of the Messaging Services after any changes constitutes your agreement to those changes.

Changes to this Privacy Notice

We will post any adjustments to the Privacy Notice on this page, and the revised version will be effective when it is posted. If we make material changes, we may notify you via a notice posted on our website or another method. We encourage you to read this Privacy Notice periodically to stay up to date about our privacy practices.

Contact Us

All feedback, comments, requests for technical support, and other communications relating to the Sites and our data collection and processing activities should be directed to: info@urbantreekc.com.

Last updated: March 23, 2026